Privacy Policy

1. Introduction

BLES7 LTD LIABILITY COMPANY ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services for laundry pickup and delivery. This policy applies to all users of our app and services.

2. Information We Collect

Personal Information

When you register for our app, we collect:

• Full name
• Email address
• Password (encrypted)
• Phone number
• Physical address for pickup and delivery

Location Information

We collect precise location data to facilitate pickup and delivery services. This includes your current location when using the app and saved addresses for service locations.

Device and Usage Information

• Device type and operating system
• App usage analytics
• IP address
• Push notification tokens

Payment Information

Payment data is processed by third-party payment processors. We do not store complete credit card information on our servers.

3. How We Use Your Information

• Provide laundry pickup and delivery services
• Process payments and manage your account
• Send service notifications and updates via push notifications
• Communicate with you about orders and customer service
• Improve our services and app functionality
• Ensure safety and security of our platform
• Comply with legal obligations
• Send promotional communications (with your consent)

4. Legal Basis for Processing (GDPR)

For users in the European Union, we process your personal data based on:

• Contract: To provide our laundry services
• Legitimate Interest: To improve our services and ensure platform security
• Consent: For marketing communications and non-essential features
• Legal Obligation: To comply with applicable laws

5. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party companies that help us operate our business (payment processors, delivery partners, technology providers)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Safety and Security: To protect the rights, property, or safety of BLES7, our users, or others

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account information is typically retained for 7 years after account closure for business and legal purposes. You may request earlier deletion as described in Section 8.

8. Your Rights and Choices

All Users

• Access and update your account information
• Delete your account
• Opt-out of promotional communications
• Disable push notifications through your device settings

EU Users (GDPR Rights)

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate personal data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for consent-based processing

California Users (CCPA Rights)

• Know what personal information is collected
• Know whether personal information is sold or disclosed
• Access personal information
• Request deletion of personal information
• Opt-out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising privacy rights

9. Push Notifications

We may send push notifications to provide service updates, order status, and promotional messages. You can disable push notifications at any time through your device settings or app preferences. Disabling notifications may affect your ability to receive important service updates.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that any international transfers comply with applicable data protection laws and implement appropriate safeguards.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the app and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: